Terms & Conditions

The Railway Enthusiasts Society Inc (The Society)

By completing the booking form and requesting that a booking be made on the basis of the excursion advice or brochure and itineraries relating to the booking, intending passengers acknowledge and agree that when their booking is accepted by the The Railway Enthusiasts Society Inc (“The Society”), they, and all passengers included in their group covered by the booking are bound by the Society’s conditions of booking and travel as follows:

  1. The Society, The Glenbrook Vintage Railway Charitable Trust Board, and all owners, employees and operators of any aircraft, locomotives, carriages and ancillary vehicle, road coaches, ships or other equipment used on or in connection with this rail excursion or tour accept no responsibility for injury, medical expenses, loss or damage howsoever caused and whether insured or not, to passengers or their belongings travelling on this excursion or tour, including consequential claims and expenses.

  2. The Society reserves the right to substitute the form and types of motive power that it’s Officers in their absolute discretion determine to be necessary, subject to availability, mechanical condition or any other factors and to vary schedules, including departure and arrival times and places, as may be required to meet operating requirements.

  3. The Society accepts no responsibility for any consequences of late running or varied schedules, including missed connections, however efforts will be made to keep passengers informed of any such changes or variations, the reasons for them, and steps being taken to meet passengers reasonable expectations.

  4. Each booking accepted by The Society is subject to a $10 non refundable booking fee if a refund is later requested and made. However no booking fee will apply where refunds arise as a consequence of the excursion or tour being fully booked, cancelled prior to commencing, or postponed to a later date and the refund application is received within four days of the original excursion date.

  5. No refunds will be given in the event of breakdown en route or unavailability of the advertised means of conveyance.

  6. No refunds will be made if after departure, for whatever reason, passengers do not utilise the included excursion or tour arrangements. Travel insurance may provide some degree of relief in limited cases.

  7. No refunds of fares paid or any other form on recompense will be given as a result of any person missing any aircraft, train, bus or ferry etc on this excursion or tour for whatever reason.

  8. No refunds will be given for cancellations unless the request is notified in writing to the Society at least seven clear days before commencement of the excursion. Each such cancellation will be subject to the $10 booking fee deduction per booking.

  9. Passengers will be responsible for their own luggage and possessions at all times, including moving them to and from buses, trains, hotels, ferries, airports.

  10. Passengers with disabilities requiring nursing or special attention must arrange for a companion attendant to travel with them. Society Officers and other passengers must not and cannot be expected to undertake such responsibilities on a continuing basis.

  11. Where registrations of interest are sort each will be dated upon receipt by The Society and the deposit retained until the excursion date is confirmed. Respondents who have expressed their interest will be notified in order that the expression was received. They can exercise their option to complete their booking by making final payment outstanding for their booking and thus reserve their seat(s) on the train. In the event that the confirmed trip date is unsuitable to the registrant, the The Society will fully refund the deposit paid for that booking. Any such freed booking will then be offered to the next unfulfilled booking request on the list until the train seating capacity has been fully allocated.

 
Glenbrook Vintage Railway Charitable Trust Board (GVR)
Terms and Conditions of Carriage

 
  1. Online bookings for Normal Operating Days and Special Events are non-refundable but are however transferable once only from the preferred date of travel to an alternative date. A Normal Operating Day booking may not be transferred to a Special Event date. All bookings become non-transferable at the end of the current operating season which ends on the Monday of Queens Birthday Weekend.

  2. Your booking requires validation before travel at the ticket office located on the Glenbrook Station platform at which time a souvenir ticket(s) will be issued for travel on the train

  3. All passengers must be in possession of a valid ticket. Tickets are valid for the day of issue only.

  4. All seats on our regular services are un-reserved and we suggest validation of your booking at least 20 minutes prior to the scheduled departure time.

  5. No person shall attempt or do any act which may risk his/her own safety, the safety of any other person, or the safe operation of the Railway. Any request or direction by a representative of the GVR must be followed.

  6. The GVR reserves the right to refuse carriage to any person.

  7. The GVR assumes no responsibility whatsoever to any person for loss, damage, or injury, to property, chattels, apparel or persons, however caused, including consequential claims and expenses.

  8. Timetables are subject to change without notice of any kind.

  9. All children must be accompanied by an adult/ parent/care-giver, who are reminded of their obligations to adequately supervise and control those in their care.

  10. Smoking is prohibited on any rail vehicle or in any building, at any time.

  11. The vintage carriages have steps and narrow doorways limiting access for prams etc. Fold up strollers can be accommodated, but must not protrude into the aisle.

  12. Disabled passengers confined to a wheelchair may be accommodated in a suitable carriage normally available on the train and this carriage will be accessed by a ramp. Please ask station staff for assistance on arrival. Only Glenbrook and Victoria Avenue (Waiuku) stations have high level platforms enabling wheelchair access to the train. If alighting at Victoria Avenue (Waiuku) station, please inform the train crew as this station does not have a full length platform. Disabled passengers  with limited mobility may have difficulties negotiating the steps into the carriage. Again, please ask the station staff for assistance.

  13. The GVR reserves the right to substitute the form and type of motive power if for any reason it deems this to be necessary.

  14. No person shall deposit or discard any litter except in the receptacles provided for the purpose.

Purchase Terms & Conditions
Payment via Credit Card

Orders are placed using the credit card payment method through a secure payment portal. We do not store or have direct access to your credit card detail.
Payment will be in New Zealand dollars. A confirmation e-mail will be sent confirming the items ordered and a packing slip/tax invoice will be enclosed with your items on despatch.

Pricing

All prices listed on this website are in New Zealand dollars and include GST, but do not include any delivery charge.

Delivery

We will deliver to any mainland New Zealand physical address. All orders will go by NZ Post.

Overseas Orders

We accept overseas orders however to determine appropriate delivery charges and method of payment please email us at publications@res.org.nz and advise what you are interested in and your full delivery address including the postcode and we will prepare a quote and let you know the cost.

Delivery Charge

A minimum order charge of $3.50 applies for the first item with an addition charge of $0.50 per extra item. (For example ordering two calendars will attract a $4.00 delivery charge).  The delivery charge is calculated and added to the total amount on the checkout page.

Delivery Within 5-6 Working Days

We will endeavour to dispatch all stocked items within 5-6 working days after confirming receipt of your order. If there is likely to be a delay we will notify you as soon as practical after receiving your order and if you subsequently elect to cancel your order a full refund will be issued including the delivery charge.

Returns

Should you change your mind we will provide an exchange or full refund subject to the following conditions:

  • Returned goods are to be accompanied with our packing slip or invoice.

  • The goods are to be returned within 7 days of delivery.

  • The goods need to be in the original condition as purchased.

Returns are at the expense of the customer if returned by post or courier. Alternatively customers may return or exchange items at The Railway Enthusiasts Society Clubrooms, 38 Alfred St, Onehunga, Auckland 1643 during opening hours.

 
 
CONTACT US
09 636 9361 (Weekdays - 9am to 12pm)
09 236 3546 (operating days)


Location
153 Glenbrook Station Road
Mauku
Auckland 2681
New Zealand
 
 
Enquire now Postal Address
PO Box 13684
Onehunga
Auckland 1643
New Zealand